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Details about Job Offer no. 1214455

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Billing Specialist

Job Category:

Accounting/Auditing,Administrative and Support Services,Banking,Customer Service and Call Center,Finance/Economics,Other,Telecommunications


Mid Career (2+ years of experience)


/ Yearly


Summary and Purpose of the Role
Responsible for data analysis of wireless and landline telecommunication billing information to determine their accuracy, baseline cost factors, and compliance with existing services contracts.

Key Accountabilities
Management of the bill run process with timely delivery of final receipting/credits applied / revenue reconciliation.
Assist internal teams with escalations and issues related to billing and collections
Provides customer service by researching and communicating resolution for customer disputes regarding charges and by answering customer's questions regarding contractual charges, invoice display, payment and account information related queries over the phone or via email.
Investigates and provides resolution on end-customer billing disputes.
Review and process invoices related to wireless and landline telecommunication services.
Manage billing run process from multiple platforms, for multiple entities
Monitor and handle escalated issues in a timely and proper manner
Maintain billing records and initiate charge backs for voice services to individual
corporate accounts.
Involvement in billing related projects
Assist the Billing Manager in all billing concerns.
Stay abreast of trends in wireless technologies and service plans in order to be able to fully understand the billing process
Ad hoc duties.

Technical Skills & Work Experience Required :
1. Minimum 3 years similar Billing and customer experience.
2. Good understanding of accounting and billing management (Preferably in a Telco Industry).
3. Experience in rate reviews / updates, invoice calculation, automation and process enhancement

Education & Certification Required:
1. Tertiary Education in either Finance, Business or Accounting is preferred.

Work Skills & Attitude Desired:
1. Ability to adapt to change and be proactive.
2. Proven ability to work without direct supervision, to cope with high volumes of work, deal with
competing demands, meet strict deadlines and organize activities to provide efficient services.
3. Proven ability to work collaboratively in a team, contribute to a culture of teamwork and take
a shared responsibility for achieving results in a customer service environment.
4. Ability to work on deadlines.
5. Investigative attitude and approach.

Job Available in:


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Job Viewed:

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This job offer will expire in 39 day(s).


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