Quality Analysts are responsible for evaluating telesales or account management calls, and auditing sales contracts to ensure high levels of quality standards and accuracy are realized. The primary focus of the QAs is identifying strengths and opportunities of our agent’s soft skills (sales and communication) in order to meet and exceed sales targets and help build a stronger relationship with hotel clients. QAs support overall quality assurance workflow and will provide analysis and recommendation to the leadership group on how to improve performance to meet sales targets and ensure policy compliance. Key Responsibilities: Accountable for evaluating calls/emails/contracts and provide feedback, analysis, and recommendations to the training and development team. Meet evaluation deliverables and performance metrics. Participate in meetings, call calibrations, and business reviews with the leadership group. Ensure that high quality standards are applied on associate calls and all the policy requirements are met.
•Experienced quality auditor with success in providing quality form and structure.
•Strong critical thinking and attention to detail.
•Effective time management and prioritization.
•English fluency. Effective oral and written communication skills.
•Great interpersonal skills are required in dealing with diverse population.
•Sales background, data analysis and coaching experience are strong assets.
•A strong advocate of passion, integrity, and quality of work.
•Benefits and perks: 25K-35K Base
Location: Taguig City
Apply Now, Be Interviewed over the phone and Start Next Year!
Kindly email your updated CV/RESUME to: dianne.halina[at]chrsglobal.com