Industry: IT/BPO Company
Location: Mckinley, Taguig City
Work Schedule: Shifting Schedule (24/7)
• 350,000 HMO Coverage
• Share Purchase plan
• Provident Fund
• Night Differential
• Proficient in written and verbal communication in the English language.
• Keen attention to detail.
• Proficient computer and technical skills.
• Solid analytical and problem solving skills.
• At least a graduate of Short Course, Vocational, Undergraduate or Bachelors degree in any course.
• Service Desk/IT Helpdesk experience is a plus but not required
• Can start ASAP
• Provide technical support to user inquiries such as triage and troubleshooting through call or email
• Produce Quality Audit Report regarding weekly calls
• Supports Service Request Management and Service Restoration Management
• Monitor actions to investigate and resolve incidents and problems in systems and services
• Participate in managing the operational development of internal support services
Please send your resume to multilingualjob[at]gmail.com
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