Customer Service and Call Center,Education, Training, and Library,Employment Placement Agencies,Engineering
Apply knowledge and services, VOIP technology and networking hardware and software. Provide technical spport to customers.
Troubleshoot and repair solutions.
Understand network architecture required to support VOIP services.
Recommend network hardware, software and design elements.
Answer technical questions, solve technical problems and suggest appropriate workarounds.
Provide quick and accurate handling of support interactions ; phone, chat, screen sharing & email.
Handle and resolve customer inquiries, questions, complaints, and billing concerns with the highest degree of courtesy and professionalism utilizing all resources available given to Tier 1 Representatives.
Offer alternative solutions when appropriate if the issue is beyond the representative's training and scope of responsibilty with the objective of resolving the customer's concerns.
Adhere to schedules, guidelines, and requirements in accordance with the Company's set policies and procedures.
2 yrs of collegiate education is required.
At least 2 yrs of working experience in Technical Support is required for this position.
Excellent English Communication Skills.
Excellent Frech Communication Skills both oral and written.
Knowledge on VOIP, networking, routers and modems is required.
Strong customer service orientation.
Experience configuring, updating and supporting VOIP solutions in a mulit-location environment is a plus.
Ability to work efficiently in a highly demanding, team-oriented and fast paced environment.
Networking, IT or telecommunications certification is a plus.
Applicants must be amendable to working nightshifts.
Amenable to work at Shaw Blvd.
Email your resume at jobvacancyphil[at]gmail.com