A leading wholesaler of plumbing and hydronics supplies in the GTA is looking to hire an Inside Hydronic Sales. Come join a team of plumbing wholesale rock stars! Our motto is BE THE EXCEPTIONAL and DO IT FASTER.
The Inside Hydronic Sales position is responsible for ensuring that all customer orders via phone, fax or email are managed and processed in a timely manner. This role is the front line customer service representative for all external customers and is critical to the sales process cycle which includes providing pricing, checking stock and meeting the delivery requirements in order to meet or exceed the customers’ expectations.
Main Functions include:
Building and maintaining relationships with existing customers by offering product knowledge and assistance for their daily requirements
Work directly within group setting to establish and build a new sales territory and initiate customer service
Must be comfortable proactively calling sales leads and selling company brands
Work well in group atmosphere and be willing to express thoughts and ideas to increase sales
Highly motivated and work well in pressure situations
Assist order desk in handling all incoming phone, fax and e-mail customer care issues
Work with purchasing and quotations departments to ensure timely delivery of both material & pricing
Work with Shipping/Customer Service to ensure customer delivery needs
Purchase non stock material and arrange pick-up in accordance with customer expectations through Vendor Pick-ups notices
Regularly complete Customer Complaint form
Manage sometimes difficult and emotional customer situations
Present and maintain active role and involvement in Inside Sales/Order Desk meetings
Proactive follow up on orders/quotations and requests
Any other duties as required
2 + years of previous experience in a similar role is required. Plumbing experience required.
Strong product knowledge of Hydronic supplies is required. Hydronic knowledge required.
Excellent customer service skills is required
Multi-tasking skills with the ability to manage various orders and activities
Computer Literate in Microsoft Office
Team oriented – ability to work well with others
Excellent written and verbal communication skills
Excellent organizational skills and attention to detail
Ability to react quickly and provide solutions to problems
High sense of urgency and strong work ethic
Ability to remain strong under pressure and provide logical solutions
Apply Today for a Possible Interview!
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