DUTIES AND RESPONSIBILITIES
Appropriately utilize internal system and resources to accurately and effectively serve customers.
Achieve performance standards set by the department
Demonstrate knowledge of Products, Services, Account Research, Point of Sale Operations/Technical and Account Maintenance.
Understand processes and procedures in order to accurately and efficiently serve customers.
Properly utilize escalation procedures
Correspond regularly with merchants, and internal departments within Global Payments.
Involves working on shifts where Saturdays and Sundays will be considered as a normal working day.
May be tapped to provide operational support to other units as required by the business
Preferably fresh graduate, if not, someone with 6 – 12 months experience working in a Call Centre environment
Excellent communicator in English and Filipino
Very service oriented
Attention to detail
Proactive Problem Solving ability
Ability to work under pressure