To provide a safe and enjoyable Ropes Course experience to guests and assist Lead in ensuring the Ropes Course is maintained to operate safely.
ROLE AND RESPONSIBILITIES
Greets and initiates conversation with guests. Takes initiative to answer guest questions and/or resolve guest complaints.
Maintains an interactive, relaxed and fun ropes course experience for all guests.
Collects money and/or scans ride cards.
Maintains cleanliness and safety of ropes course and surrounding work area.
Uses proper terminology for all elements and sections of the course. For example, Sky Trail, Sky Rail, Sky Tykes, Quick Jump, Emergency Take Down Kit (ETK), Redundant Slide Assembly (RSA).
Ensures guests are the appropriate height, weight and age to participate.
Chooses correct harness size for guests and harnesses/unharnesses correctly.
Makes any needed adjustments to accommodate the guests body.
Properly attaches the sling line to the guests harness, makes correct adjustments in the length of the sling line, and consistently inspects the slider assembly for any damage or deformation prior to inserting it into the overhead track.
QUALIFICATIONS AND EDUCATION REQUIREMENTS
Comfortable being in close proximity to people of all ages and genders.
Must have at least 1 - 2 years experience in customer service
Previous climbing/high ropes course experience preferred
Must be able to handle cash and credit card purchases accurately and keep customer information secure in a fast-paced environment
Must be able to communicate clearly with a variety of visitors of diverse backgrounds
Must have a friendly demeanor and be approachable
Must be able to multi-task and pay close attention to details
A genuine interest in gaming and entertainment industry technology, with a pragmatic approach to work.
A self-starter, with the capacity to put forward and initiate new ideas.
A team player, youre happy to roll your sleeves up and lead by example.
Exceptional communication (both written and spoken) in English
Knowledge of workplace safety procedures
Well-groomed and neat appearance