Provide Customer Service
The Food and Beverage Server is the face of the restaurant and has considerable influence on its patronsí experience. They must maintain a professional and friendly demeanor and offer timely assistance to customers in order to ensure that their needs are met. If any issues arise with throughout the customerís dining experience, the Food and Beverage Server is responsible for resolving it.
Presenting menus, answering questions and offering suggestions, the Food and Beverage Server will guide patrons through the restaurant offerings and eventually take down their chosen orders. It is often the duty of the Food and Beverage Server to explain menu items, assist patrons with special dietary needs and recommend menu items that the restaurant would like to sell more of.
Serve Food and Beverages
Responsible for bringing orders from the kitchen to customers, Food and Beverage Servers must remember where to bring each order or maintain an organized record of order to which he or she can refer. They are also responsible for keeping beverages filled, following up with tables to see if their needs are still met and clearing plates as theyíre finished. Should an order be filled incorrectly, it is the Food and Beverage Serverís duty to fix the order and bring out a new one.
Clean and Prepare Tables
In order to ensure that tables are prepared for each party, the Food and Beverage Server must clear tables of all plates, cups, and flatware after a party leaves, wipe down tables and properly re-set them with clean tableware. Depending on the establishment, the Food and Beverage Server may be solely responsible for this, or he or she may have assistance from hosting and bussing staff members. The Food and Beverage Server must ensure that the restaurant maintains proper standards of cleanliness and sanitation.
Food and Beverage Servers ensure that patrons receive their bills in a timely manner and that all orders are properly listed and priced. They receive and process payments, operating the register, and return paid checks and receipt to customer. They are responsible for resolving any discrepancies in billing.