Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding basic network/desktop/laptop support, Printers, PDAs, Android , iPhone and MAC devices , Blackberrys for basic cloud email support
Good hand-on in hardware troubleshooting on Dell, HP, Lenovo brand PC and Laptops.
Printer hardware support and managed print services.
Break-fix, troubleshoot and resolve software issues; Reimaging computers/hard drives
IMACD function including installation and decommission
Backing up and restoring user data, settings and associated systems administration activities
Assist ServiceDesk/Remote Desktop Support teams for hands and feet coordination efforts
Assist on Incident and Problem management activities
Taking ownership of issues through to resolution on all appropriate requests
Categorize and prioritize end user support requests (Incidents) and service requests by utilizing ticketing system to track tickets and provide up-to-date status and information
Performing asset verification activities as needed and keep inventory database upto date.
Maintain spare parts/ inventory list on a monthly basis and coordinate for any disposal requisites.
Be available for Oncall support during afterhours as and when necessary
Adhere to ticket response and resolution SLAs as agreed upon with the customer
Assist on special projects like OS migrations, PC refresh and large scale PC deployments
Configuring WIFI and Outlook emails on Android, Apple and Blackberry devices
Provide Hands and Feet Support to Network and Wintel teams and basic knowledge of Devices Cisco Routers, LAN Switches, Data Centres, Servers etc. Providing console access to remote team, type of console cables, UTP and Fiber cables types, should be well aware of Hub room and Data Center infrastructure devices.
VIP and Executive Support.
Raising Purchase request in system and follow-up on technical POs
Goods receipt (GR) and updating records.
Good communication in English as well Local language if applicable with Read/Write and Spoken skills.