Company Profile: This company is the leading Software Provider in the Philippines in giving the best designs for the new online games and making web-contents.
Position: Mandarin Service Desk
Location: Makati City
Schedule: Shifting (Mon- Fri)
Industry: Software Provider
Benefits: HMO After Probation, Government Mandatory Benefits
Languages: Mandarin & English
Visa Processing: Yes
Handle inbound requests from customers regarding enquiry, complaints via telephone, email, live chat or other available channels.
Document Customer Support inquiries through the official ticket system. Keeping up-to-date on records of customer interactions.
Provide accurate, valid and complete information through the right methods
Manage customer's expectations and handle customer complaints by providing appropriate solutions with proper follow up.
Liaise with appropriate departments (Support, Account Managers, Development) to resolve issues brought up by customers.
Support Team Leader and Managers to continuously review processes, identify and resolve service gaps through constructive feedback for better efficiency.
Communicates scheduled maintenance operations over production environments, updating the customer of tatus as per SLA.
Follows up the resolution of escalated incidents and requests, working with other departments to keep the customer updated.
Communicates with Customers and Account Managers to ensure their needs are covered.
Commits to the departmentís mission, vision, value and yearly objectives.
Skype Interview/Phone Interview