Mandarin Service Desk Negotiable Salary Jobs.  
Jobs and resumes post and search center.

Login to Your Account Join For Free Post Resume Edit Resume Search Jobs


Details about Job Offer no. 1859927

« Return to previous page | Search for another job »


Mandarin Service Desk Negotiable Salary

Job Category:



Student (undergraduate/graduate)


/ Monthly


Company Profile: This company is the leading Software Provider in the Philippines in giving the best designs for the new online games and making web-contents.

Position: Mandarin Service Desk
Location: Makati City
Schedule: Shifting (Mon- Fri)
Industry: Software Provider
Salary: Negotiable
Benefits: HMO After Probation, Government Mandatory Benefits
Languages: Mandarin & English
Visa Processing: Yes

Handle inbound requests from customers regarding enquiry, complaints via telephone, email, live chat or other available channels.
Document Customer Support inquiries through the official ticket system. Keeping up-to-date on records of customer interactions.
Provide accurate, valid and complete information through the right methods
Manage customer's expectations and handle customer complaints by providing appropriate solutions with proper follow up.
Liaise with appropriate departments (Support, Account Managers, Development) to resolve issues brought up by customers.
Support Team Leader and Managers to continuously review processes, identify and resolve service gaps through constructive feedback for better efficiency.
Communicates scheduled maintenance operations over production environments, updating the customer of tatus as per SLA.
Follows up the resolution of escalated incidents and requests, working with other departments to keep the customer updated.
Communicates with Customers and Account Managers to ensure their needs are covered.
Commits to the departmentís mission, vision, value and yearly objectives.
Recruitment Process:
Paper Screening
Skype Interview/Phone Interview
Job Offer

Job Available in:


Employer`s Country:


Job Viewed:

1 times.

This job offer will expire in 18 day(s).


Home | Advertise | Career Resources | Partners | Links | Link To Us | About Us | Privacy | F.A.Q.
JobSeekers: Search Jobs | Post Resume | Advanced Jobs Search
Employers: Sign Up | Post Jobs | Search Resumes


Copyright 2002-2014 MVMedia Inc. All rights reserved.