| Description: |
Company Profile: An German Shared Services company operating more than 100 years in the industry. Their products here in the Philippines are personal, household products and crafts like adhesive tapes and notepads.
Position: Japanese Order Fulfilment Team Lead
Location: Taguig City
Industry: German Shared Services Company
Salary: Php 48,000 - 52,000 + LP
Schedule: Dayshift (8:00 AM - 5:00 PM)
Work set-up: Temporary work from home
Benefits:
13th month pay
14th month pay
Government mandated benefits
Sick leave
Vacation leave
Requirements:
JLPT N1 - N3 Passer/Level
Bachelor’s degree of any related course
At least 3 years in a Customer Service Role with preferred experience in order and account management, customer issue resolution, Customer Inquiry Support, Billing, Trade & Compliance, and Supply Chain and Logistics.
Experience in order entry and order processing, customer service skills, post-order management, supply chain and stakeholder management as well as customer issue resolution.
With knowledgeable experience using SAP, Salesforce, Microsoft Windows Applications
Highly proficient in team leadership, coaching and development skills.
Responsibilities:
Responsible for hiring, training and performance management within their respective team
Handles or coordinates non-routine or complex requests or issues
Responsible for ensuring team Key Performance Indicators (KPI) are sustained and taking corrective actions if quality or service issues arise
Provides oversight to ensure assigned teamwork (queues, tickets, etc.) is completed within Service Level Agreements (SLA) targets
Responsible for ensuring the team completes all training and compliance requirements in a timely manner
Recruitment Process:
Initial interview
Second interview
Final interview
Language assessment
Apply now!
OUR SERVICE IS FOR FREE AND THIS IS FOR DIRECT HIRING!
If interested, please send your resume to japanese.jknetwork[at]gmail.com
Mobile numbers: 9171741233
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