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Are you a Collections Administrator with great analytical skills, attention to detail and great communication skills?
As a Collections Administrator you will be responsible for reviewing overdue accounts, in order to maximize weekly cash collections. At all times, as a Collections Administrator you must be providing excellent customer service. As a Collections Administrator, it is your duty to provide administration and query resolution support, to contribute to the achievement of the team and departmental collection and quality targets.
Responsibilities will include (but not limited to):
* To identify and contact assigned overdue accounts with a view to obtaining payment and payment commitments from associated customers
* Review past due invoices to maximize weekly cash collections
* Respond to customer calls, letters and e-mails
* Complete external checks to validate business information and contacts to assist with customer contact and negotiation
* To contact customers as required through a variety of methods
* To produce customer documentation and invoices, amending when necessary for accounts within own portfolio in order that the customer can make payments.
* To be the main point of contact for a portfolio of accounts
* Update and maintain the Customer Relationship Management (CRM) system with all supporting evidence and information to assist with the correct licensing and communication with the customer following department guidelines and processes.
* To analyze and interpret data and information in order to produce recommendations that can assist in effective decision making.
* To consistently achieve individual targets and contribute to department targets, ensuring that service level agreements and key performance indicators are met.
* To develop and maintain expert knowledge within core licensing processes and procedures, tariffs and Copyright Law and its application in order to ensure information provided is accurate and professional.
* To use initiative and make suggestions in order to contribute to the continuous improvement and development of the team and the services
Salary : R 11 000.00
Send your CV to : controlaccessjobs[at]gmail.com
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