| Description: |
StreSERT Services Limited - We are recruiting on behalf of our client to fill the position below:
Job Title: Call Center / Customer Service Officer
Location: Ikeja & Victoria Island
Job Overview
The Persistency department is looking for a young, self-motivated, talented candidate to join the team. The Call center agent delivers exemplary services in calling out the customers and reminding them on their due premiums. They also help customers make payments. The Agent addresses verbal and written inquiries pertaining to various insurance products and policies. They assist clients with questions regarding billing, policy coverage and their relevant questions
Qualifications, Competences & Skills Required
• HND/B.SC in any discipline
• Minimum of 1- 3 years call center/customer service experience
• Must be between 22-32 years old.
• Ability to speak at least two Nigerian Languages in any of these combinations Hausa, Yoruba and Igbo
• Excellent spoken English with impressive interpersonal skills
• Previous insurance or financial services experience is a plus
• Excellent PC skills
• Intermediate skills in Microsoft Word
• Excellent verbal and written communication skills
• Excellent customer service skills
• Attention to detail
• Ability to maintain knowledge of company’s products and procedures
• Ability to communicate professionally with irate customers. Ability to ask prying questions and diffuse tense situations.
• Strong time management and decision-making skills.
• Adaptability and accountability.
• Fluency in multiple languages
Salary
• Monthly Take Home– N87,000
Method of Application
Applicants who meet the requirements listed above should forward their CVs to ‘outsourcing[at]stresert.com’ using “CCA-SSL” as subject of the application.
|
