| Description: |
BENEFITS:
•Medical
•Miscellaneous Allowance
•Loans
•Dental Sports (e.g. Gym
•Performance Bonus
•Monthly Gatherings and Outings
•Government Mandated Benefits
•HMO
JOB DETAILS:
Company Profile: A very well-known multinational contact center that provides excellent technology services and outsourcing organizations in the Philippines.
Position: Mandarin Service Desk
Location: Taguig City, Quezon City, Mandaluyong (Depends on the company)
Schedule: Dayshift | Should be open for Shifting Schedule as well if needed
Industry: Global Contact Center | BPO Company
Salary: Php 70,000 - Php 100,000 (Negotiable)
Work Set-up: Hybrid Set-up
Responsibilities:
• Bilingual resource that can provide support and can perform tasks either in other languages and English language.
• Provides the first line of support and resolves simple to complex technical and non-technical issues reported by users or systems.
• This requires some degree of business, technical knowledge, system inquiry, and password administration with the ability to solve most incidents at the time that these are reported.
• Standard incident types that are supported by these services may include software issues, hardware or server issues, network connectivity, password management, and request for service.
• Key functions of service desk management include incident identification and tracking, classification, diagnosis, incident closure, monitoring, request fulfillment, and communication.
Be able to facilitate Critical Incident Management.
• Will also be tasked to do quality audits and translations.
Requirements:
• Open to Undergraduates and Graduates.
• Excellent English communication skills both in written and oral
• Proficient in the Mandarin Language
• Technical Support background is a plus but not required
Recruitment Process:
• Initial Interview (Phone Interview)
• Language Assessment
• Hiring Manager Interview
• Job Offer
APPLY NOW!
For interested applicants, you may send your resume to jkhrcareers[at]gmail.com
For more inquiries, you may contact us through:
Email: jkhrcareers[at]gmail.com
Contact No: 09176381869
Skype: live:mandarinjobs
Please look for Amber
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