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Company Profile:
A BPO Company providing innovative and customer-centric information technology services and solutions across various industries.
Position: Japanese Quality Assurance Analyst
Industry: BPO Company
Location: BGC, Taguig
Salary: Negotiable
Work Schedule: M-F (Shifting)
Benefits:
Mandated Government Benefits
SSS
Philhealth
Pag-Ibig
HMO /Health Card
Leave Credits (SL, VL)
Other Allowances
Requirements:
Open for JLPT N1-N2 Level
Preferably fluent in English
Experience in QA is a big Advantage
Working in a BPO company will be a Plus
Open to work in Taguig
Responsibilities:
Leads and manages the CSR Japanese team in the optimal execution of call center operations activities such as taking live calls, addressing customer issues/complaints.
Respond to calls to answer members, client queries.
Handles supervisor calls from CSRs to resolve escalated customer concerns.
Real-time call monitoring to ensure that each team member meets/exceeds their Quality Assurance (QA) goals and metrics on a daily, weekly, and monthly basis.
Monitors each team members performance throughout the shift, providing assistance, coaching and mentoring as necessary.
Provides positive and constructive feedback to each team member.
Responsible for calls from Japanese to English translation required by the client.
Recruitment Process:
Paper Screening
HR Interview
2nd level interview
Assessment
3rd level interview
Final Interview
You may visit our website for more job openings:
jknetwork-jobs.com/
If interested, please send your resume to japanese.hrcareers[at]gmail.com
Contact Person: Ms. Ava
Mobile numbers: 9176381894
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