| Description: |
Company profile: This company is specialized in providing IT quality services established in 2009 with 1,800 employees, partnering with Fortune 500 companies. This company is ISO certified.
Position: Mandarin Technical Sales Representative
Type of job: Emails and Calls
Location: BGC, Taguig
Schedule Dayshift Schedule
Industry: BPO Company
Salary: Php 70,000 - Php 100,000
Work Set-up: Work onsite
Responsibilities:
● Provide support for English presale inquiry via chat, phone, and email
● Works with customers to identify service-related needs and offers the most appropriate solutions providing world-class customer service
● Diagnoses and resolves basic troubleshooting
● Escalates appropriate technical issues to upper-level technical support when needed
● Upsell additional services and provide a recommendation based on customer requirement
Requirements:
● Proficient in Mandarin and English language.
● Have 1 year of Technical Support experience.
● Must have at least 6 months to 1 year of upselling experience
● Shows a high level of understanding in relevant technologies including home and small to medium size business networking technologies including switches, routers, WIFI and IoT devices, etc.
● Understanding of routers, switches, firewalls, load balancers, VPN, VLAN, DNS, DSL, DHCP, QoS.
● Knowledge of different Networking and Internet Protocols.
● Ability to do network troubleshooting (Using different commands like IP Config, MSconfig etc)
● Knowledge of different types of Network Topologies and Set Up
Recruitment Processes:
● Paper Screening
● HR Interview
● Langauge Assessment and Technical Assessment
● Operation Manager Interview
● Client Interview
APPLY NOW!
For interested applicants, you may send your resume to mancanjobs.jk[at]gmail.com or mandarinjobs[at]gmail.com
For more inquiries, you may contact us through:
Email: mandarinjobsgmail.com
Contact No: 09173163761 | 245 2829
Skype: live:mandarinjobs
Please look for MS. MARIBEL
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