| Description: |
Company Profile: One of the Biggest IT Services companies in India. They provide services in many companies globally. The company is also supporting Fortune 500 Companies and has more than 200,000 employees and is visible to 90 countries globally.
Position: Korean Quality Analyst
Industry: IT/BPO Company
Salary: Php 90,000 to Php 100,000
Location: BGC, Taguig
Work Schedule: Shifting ( 2 days off)
Requirements:
- Open for Filipino leave 10 years in korea
- Open for Korean nationals
- Can speak in English fluently
- With at least 2 years experience as Quality Analyst
-Experience in customer service is a plus (preferably in contact centres, includes time in a quality assurance role)
-Willing to work in BGC, Taguig and Shifting schedule
-Can start as soon as possible
RESPONSIBILITIES:
-Identify strengths and skills that needs to be improved (process and communication)
-Ensure that quality calls and performance metric are met
-Participate in call calibrations and meetings
-Prepare, review and present the quality analyst result of the agent
-provide feedback for improvements
-monitor the performance of team members
RECRUITMENT PROCESS:
-Resume Screening
-Initial - Phone Interview
-Language assessment
-Final Interview
-Final Interview with Quality Manager
-Job Offer
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