| Description: |
Our client, one of the top investment banks here in Hong Kong, is looking for an L2 Desktop Support Engineer to join their team and help support their users in a fast-paced environment.
Excellent opportunity and career growth with a well-known investment bank.
Responsibilities:
Provide second-level helpdesk & end-user technical support across the front and back office functions in HK and APAC. Conduct troubleshooting on hardware and software.
Respond to telephone/email / walk-in enquiries for technical support. Provide troubleshooting and resolution.
Hands-on support role across PC / Laptop / Phone / Printer hardware, Desktop & Business Applications, VC & multimedia equipment, and Server & Network troubleshooting.
Routine hardware and software maintenance for the end-user space.
Requirements:
3 to 5 plus years experience in a Technical Support (End User Support) role, preferably within the banking and finance industry.
Experience in providing technical support for computer hardware (PC, laptop/notebook, mobile & handhelds, VC & multimedia equipment), and software (Windows 10, Microsoft Office, and O365).
Experience administering Active Directory, Exchange, and Windows Server.
Basic network troubleshooting knowledge.
Excellent written and spoken communication skills in English and Cantonese.
Bachelors degree in IT, Computer Science, or a related discipline
Proactive, energetic, and positive attitude
Good problem-solving and analytical skills
Excellent customer service-oriented mindset
If this outstanding opportunity sounds like your next career move, please send your resume in Word format to Vince Natteri at resume[at]pinpointasia.com and put "L2 Desktop Support Engineer Top Investment Bank" in the subject header. Data provided will be used for recruitment purposes only.
Pinpoint Asia is the leading specialist Financial IT recruitment firm in the Asia Pacific region. Visit Pinpoint Asias website today to see other exciting job opportunities.
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