| Description: |
Company Profile: One of the biggest business process companies around the world that provides quality and efficient healthcare solutions to many patients and businesses.
Korean Customer Service Supervisor
Industry: BPO/Shared Services
Location: Pasay City
Salary: Php 90,000
Work Schedule: Shifting Schedule, Weekends off
Work Setup: ONSITE
Benefits:
•Visa Processing for Expats
•HMO (Medical Insurance)
•13th month pay
•PAID Vacation, Emergency and Sick Leaves
•Government-mandated benefits (SSS, Philhealth & Pag-ibig)
•Performance based incentives
•Outstanding career development opportunities
•Work-life balance
Qualifications:
•Korean National present in Philippines
•Permanent Visa Holders
•Filipino with business level proficiency in Korean
•Must have Customer Service or BPO Experience as a Korean Bilingual Team/Supervisor.
•At least 2 years in College
•Ability to multi-task in a fast-paced environment
•Proficient in using MS Office applications and excellent presentation skills.
•Familiarity with interactive learning activities.
•Can start working asap
Job Duties:
•Oversee and manage team of agents to provide world-class customer service
•Conduct coaching and evaluation to ensure quality performance
•Effectively communicate product information to customers through email, phone and other digital communication platforms
•Maintain accurate and updated records of customers information
•Provide immediate resolution with compliance with the standard responses
•Ensures ongoing performance meets established guidelines and conducts annual performance reviews.
•Contributes to business growth and efficiencies.
Recruitment Process
• Initial interview
• HR Interview
• Client Interview
• Job Offer
Send your resume now to asianjobsph[at]gmail.com to process your application!
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