| Description: |
Company Profile:
This is a licensed company called PAGCOR. It responsible in providing support for information technology and customer service to the WORLD’S LARGEST ONLINE BETTING COMPANY. They have markets in Asian and European Countries. They support betting in the following – SPORTS, CASINO, GAMES, RACING, FINANCIALS AND POKERS.
Position: Japanese Customer Service Support
Industry: BPO/Online Gaming Industry
Location: Makati City
Salary: Php 80,000 - 100,000 above
Work Schedule: Shifting
Work Set-up: Work Onsite
Benefits:
13th month salary
Overtime pay
Company events
Health insurance
Opportunities for promotion
Paid training
Promotion to permanent employee
Staff meals provided
Free meals on your work schedule
Free Accommodation
Health and life insurance
Requirements:
Japanese Nationals
JLPT N1 or N2 Passer / Level
Open with those who has experience in bilingual customer service, translation, or studies in language related schools has an advantage
Willing to work night or morning shifts
Responsibilities:
Responsible in addressing customers’ questions about products and services by answering questions and responding to complaints or concerns through email, phone, and a-live clients.
Build sustainable relationships and trust with customers through open and interactive communication.
Keeping track of the records or reports of customer’s interactions, process, and concerns.
Other tasks and responsibilities assigned by the supervisor or head of the department.
Recruitment Process:
Paper Screening
HR IntervieW
Assessment (Japanese)
Final Interview (With CS Team Lead & Hiring Manager)
Job Offer
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