| Description: |
Analyze real time and historic data on operational performance and customer experience.
Generate and modify user dashboards; partner with development & testing teams to create effective tools.
Coordinate with Salesforce administration & Development teams to take the ownership of technical delivery and escalate to relevant resources on roadblocks. - Technical leadership, setting best practices including integration and application development, deployment, testing (unit and systems), and iterative refinement.
Identify & drive continuous improvements in the CRM technology, to improve cost, quality, turnaround time, & customer effort.
Participate in all aspects of CRM changes: requirements, design, user testing, and/or agile sprints.
Strong business analysis and functional experience, including requirements gathering, creating/deploying solutions to end users Preferred Qualifications.
Understand business requirements and translate it into functional and technical requirements and test scripts.
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