| Description: |
Company Profile: A multinational company provides Airline Services. The company is stable and growing since it has been here for 5 years and currently has more than 800+ employees
Position: Japanese Travel Consultant
Industry: Largest air services provider
Account: Airline
Salary: P70,000 - 80,000
Schedule: Shifting w/graveyard shift
Location: Clark, Pampanga
Work Set-up: Work Onsite
Benefits:
Day 1 HMO and enrol up to 4 dependents.
PHP 45,000 Medicine Reimbursement
Life Insurance plus Dubai Life Insurance
Free Shuttle Service
30 paid time of
Work Life Balance
Wellness Program – free consultation with a licence professional
Requirements:
• Filipino can speak in both Japanese and English effectively
• Open for Japanese N2 level and above
• Open for graduate and undergraduate
• With BPO or CSR experience is a plus
Responsibilities:
Provide first call resolution for all guest enquiries and OBE (online booking engine support) through application of technical expertise in reservations, ticket issuance and re-issuance.
Comply with set standards of customer service (e.g., quality of speech, call attendance, emails, handling queues, e-mails, etc.) for inbound calls across all markets/functions to ensure customer confidence, satisfaction and loyalty.
Keep up to date on products, services, policies, and procedures to ensure accurate information and correct implementation; take initiative to continuously enhance technical skills.
Achieve individual revenue and customer service targets to support delivery of team/departmental targets.
Support implementation of new technology and work methods to sustain ongoing process and quality improvement processes.
Maintain data protection and confidentiality for both staff and customers.
Support other departmental functions as required (e.g., ticketing & E-Services desk, pre-flight checks, service desk, etc.)
Recruitment Process:
HR Interview
Account Specific Assessment
Local Language Assessment
Final Language Assessment
How to Apply:
You can send your resume to: nippon.hire[at]gmail.com
Contact Person: Ms. Fumi
Mobile number: 09176381853
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