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Company Profile:
One of the experts from a professional IT consulting and services organization in the Philippines.
Position: Japanese Service Desk Agent
Industry: Japanese IT Company
Location: Cebu
Salary: Php 75,000 gross MAX
Work Schedule: Shifting schedule
Work Set Up: Onsite
Benefits:
Government Mandated Benefits (SSS, Philhealth, Pag-Ibig)
Medical/HMO Benefits
Performance Bonus
Leaves convertible to cash
Life Insurance coverage
13th Month Pay
Requirements:
Open for Native Japanese Candidate
JLPT N1 - N2 Passer
Good English Communication skills
BPO experience is a plus
Open for HS Graduates with at least 5 years relevant experience
Should be amenable to report onsite daily
Duties and Responsibilities:
To provide a single point of contact for users, dealing with the management of both routine and non-routine incidents, problems and requests. Provision of 1st line support for incidents.
Key Accountabilities
Technical Capability. Works under supervision, supporting standard technical queries related to a single product/small set of products (e.g. Microsoft products, operating system, basic networking, PCs).
Business Awareness. Develops an understanding of the customer's environment and service delivery requirements to enable the delivery of a first class service.
Process. Documents actions taken in resolving routine customer enquiries ensuring established processes/systems are followed.
Problem Solving. Takes ownership for listening to and understanding basic customer problems asking relevant questions to resolve typically known problems within required timescales. Knows when problems are ‘beyond them’ and escalates so they can be resolved.
Service Level. Escalates issues as necessary to deliver required service level and meet or exceed customer expectation/SLAs. Monitors performance through statistical reporting and analysis.
Team Working. Acts as a team player and is viewed by colleagues as a helpful and effective member of the team.
Personal Development Takes ownership of own development and has a development plan in place.
Recruitment Process:
HR Remote Interview (20 mins)
Online Exams (20 mins)
Technical Remote Interview (30 mins)
Manager’s Remote Final Interview (30 mins)
Remote Job Offer discussion (1-2 hours) – we issue offer letter up for candidate’s digital signature
How to Apply:
You can send your resume to: nippon.hire[at]gmail.com
Contact Person: Ms. Fumi
Mobile number: 09176381853
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youtube.com/c/LifeasaBilingualinthePhilippines
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Please visit our website for more Japanese Openings:
jknetwork-jobs.com/search?la=&l=&q=JAPANESE
Register here: jknetwork-jobs.com/register
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