| Description: |
Company Profile: The pioneer and leading manufacturing of world’s Best medical devices in Korea. This American Health medical device company is widely used in hospitals for diagnostics. The company is hiring for Korean technical Support to assist their Medical partners. This is a fortune 500 leading brand for healthcare.
Position: Korean Technical Support / helpdesk (Medical Devices)
Industry: Leading brand of medical devices
Location: BGC, Taguig City
Dept: Technical Support Department
Salary: P 120,000 (High Basic Salary)
Schedule: Monday to Friday (5 days a week) 9am to 6pm - Dayshift
Work Setup: Work Onsite
Benefits:
Free visa processing for Korean Nationals
HMO
Leave credits
Higher basic Salary
Government Mandated Benefits
13th month Pay
Shuttle
Requirements:
Korean national proficient in English language
Degree holder or any course (Engineer, Science, medical or Technical)
Having Has technical support background is an advantage
Has worked in BPO set up
Has customer service and technical support exposure is a huge advantage
Willing to work onsite in Taguig
Can start ASAP
Duties and responsibilities:
Guide the Korean users of the proper use of the device
Assist the users on step by step guide to properly handle and maintain the device
Assist medical representative with their concerns on a particular device
Help Korean Medical Technician in trouble shooting the device
Assist the Med tech on how to escalate the technical issues
Answer inquiries of users via email, chat and calls
Help customers on how to use the manual of the device
Read and familiarize the manuals written in Korean language
Recruitment Process:
Initial Interview
Language Assessment (Virtual)
Hiring Team Interview with Filipino HR with written assessment (F2F)
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