| Description: |
COMPANY PROFILE: This company provides exceptional customer support and experiences across various industries. They manage your business processes to boost customer experience and drive revenue. They partnered with one of the biggest Energy and Gas Companies.
Position: American Customer Service Manager
Company Industry: BPO Company
Work Location: Quezon City
Salary: Php 100,000 - Php 125,000 gross (Negotiable)
Work Schedule: Dayshift (Monday - Friday, Weekends Off)
Work Set-up: Work Onsite
BENEFITS:
Sick Leave
Vacation Leave
HMO
Insurance
Government Mandated Benefits
Other benefits will be discussed during the job offer
JOB REQUIREMENTS:
Proficient in speaking, reading, and writing English
Must be an American, Australian, or British National
Open to Graduate or undergraduates
With working experience as a Customer Support Manager in a BPO Set-up
Willing to work in Quezon City
JOB RESPONSIBILITIES:
Overseeing day-to-day operations of the customer service team
Leading customer service agents in successfully achieving the company's goal
Take ownership of customer's issues and follow problems through to resolution
Creating effective customer service procedures, policies, and standards.
Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.
Provide additional upskilling or learning opportunities for team members
Oversee the budget for the customer service department
Making weekly and monthly reports and surveys
Evaluate agent and representative performance
RECRUITMENT PROCESS (ONLINE PROCESS):
Resume Screening
Initial Interview (HR Interview)
Skills Interview
Final Interview
Job Offer
HOW TO APPLY:
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Look for: Ms. Mhae
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