| Description: |
Responsibilities:
Receive and process customer orders accurately and promptly.
Ensure all customer orders are verified for accuracy, including pricing, product specifications, and delivery timelines.
Coordinate with the production and logistics teams to ensure timely order fulfilment.
Act as the first point of contact for customer inquiries related to orders, pricing, and product availability.
Respond to customer queries via phone, email, and other communication channels in a professional and timely manner.
Resolve any issues related to orders, deliveries, and product discrepancies.
Prepare quotations, sales contracts, and invoices as per the company’s guidelines.
Maintain accurate records of customer orders, quotations, and sales agreements.
Ensure proper documentation for all sales transactions and maintain compliance with company policies.
Liaise with the production, logistics, and finance teams to ensure smooth order processing and delivery.
Communicate any special customer requirements or urgent orders to the relevant departments.
Generate regular sales reports for management, including order status, sales performance, and customer feedback.
Monitor and update customer databases to ensure accuracy and completeness.
Assist in monitoring stock levels to ensure product availability.
Coordinate with the warehouse team for stock replenishment and inventory accuracy.
Assist the sales team in preparing presentations, proposals, and sales materials.
Schedule and coordinate meetings with clients and follow up on sales leads.
Requirements:
Diploma/Advanced Diploma (Preferred)
With experience as Sales admin : 3 years (Required)
Language: Mandarin (Required)
Location : Petaling Jaya (Required)
FOR Malaysian only
If interested, please share your latest CV to tracylim[at]orgresources.com.my
Shortlisted applicants will be contacted
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