| Description: |
Nair Systems is currently looking IT Service desk manager for our Qatar operations with the following terms & conditions.
Responsibilities:
• Lead and manage the day-to-day operations of the IT service desk team.
• Must have Strong background in ITIL and Ivanti ITSM/ITAM.
• Ensure timely and effective resolution of user issues, incidents, and service requests.
• Develop and maintain service level agreements (SLAs) and ensure targets are met.
• Monitor performance metrics and generate regular reports on service desk operations.
• Establish and implement processes for incident, request, and problem management
• Handle escalated issues and ensure high customer satisfaction.
• Coordinate with other IT teams and departments for issue resolution and continuous improvement.
• Oversee the onboarding and offboarding of users from a service support perspective.
• Ensure proper documentation and knowledge base updates for common issues and solutions.
• Manage service desk tools and software; recommend improvements where necessary.
• Maintain asset and configuration management information related to user devices.
• Stay current with industry trends and technology changes to enhance service delivery.
• Support audits, compliance checks, and risk assessments related to IT support
Joining time frame: 2 weeks (maximum 1 month)
Should you be interested in this opportunity, please send your latest resume in MS Word format at the earliest at nishanthini.suda[at]nairsystems.com
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