| Description: |
We are looking for an Operations Manager that is excited about the below Mission and Outcome.
Mission:
As the Operations Manager for our Hong Kong office, you will play a key role in driving operational efficiency and enhancing client satisfaction within a fast-paced, professional services environment. This position is ideal for someone with 3-5 years of experience in consulting, tech, or fintech, looking to lead impactful initiatives that improve workflows, integrate AI solutions, and deliver measurable business results. You’ll collaborate across functions to implement process improvements, manage client feedback, and ensure smooth service delivery in a dynamic and evolving organization.
Outcomes:
Own overall customer experience - when we get bad feedback (CSat / NPS), you investigate, communicate with client, and fix the underlying issue
Lead special projects focused on workflow efficiency and AI integration across the business
Establish metrics to track customer satisfaction trends and process improvements
Work cross-functionally to implement operational changes that improve service delivery
To do this, you will have:
3-5 years experience at a consulting firm, fast-growth tech, or fintech company
Strong communication skills in English and Cantonese and experience with stakeholder management
Experience with process improvement and project management
Analytical mindset with creative problem-solving abilities
Comfortable in fast-paced environment with shifting priorities
Familiarity with AI tools required
|
