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JOB DETAILS :
COMPANY PROFILE: This company is a global service provider of the Video Games Industry. They are partnered with popular names in the video game industries and collaborate with them throughout the concept, development, and live operations.
Position: Japanese Operations Team Leader
Company Industry: Video Games Service Provider
Work Location: Pasig City
Salary: Php 90,000 - Php 115,000
Work Schedule: Dayshift but should be open to be Flexible with the hours if needed
Work Set-up: Work from Home (but duration of training is onsite - possible 1 month or more for training) | Might visit in the office if needed
JOB REQUIREMENTS:
️Filipino who can speak, read and write Japanese
️JLPT N1, N2, N3 Passer or Non-Passer
️At least 1-2 years experience as Operations Team Lead in a BPO setup
️No Age Limit and Gender Preferences
️Open to High School Graduates and Undergraduates
️Able to handle video game account or work as a gaming master is a big advantage but not required
️Flexibility in Shift Schedule
️Strong leadership skills, decision-making abilities, adaptability and problem-solving skills
JOB RESPONSIBILITIES:
️Manage, set goals and lead teams of specialists of varied sizes, both locally and remote
️Proactively address project issues with teams and Project Manager to prevent disruptions
️Serve as an escalation point for client's customer issues
️Train, coach shift leads and agents
️Provide appropriate positive recognition and disciplinary warnings.
️Monitor and manage ticket databases to ensure project KPIs and SLAs are met.
️Regularly review daily reports to identify and resolve anomalies.
️Maintain awareness of project status and provide regular reports to Operations Manager.
️Develop training materials and assist in identifying areas for training material enhancement
RECRUITMENT PROCESS (ONLINE PROCESS):
️Resume Screening
️HR Interview via MS Teams (English - Open Camera)
️Language Proficiency Test (English and Japanese)
️Operations Hiring Manager Interview (English, possible Japanese)
️Client Interview/Final Interview
️Job Offer
HOW TO APPLY:
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