| Description: |
Company Profile:
The company is a multinational & global healthcare & pharmaceutical company that gives high quality services and develops innovative therapies that can extend patients’ lives. The company delivers competitive benefits for employees and competitive services to their consumers.
Position: Japanese HR Operation Team Leader
Industry: Pharmaceutical Company
Location: Muntinlupa City
Schedule: Dayshift
Salary: P 70,000 - P 90,000 Basic + LP
Work set-up: Hybrid (twice a week in the office)
Benefits:
With competitive salary package
Paid Leaves
Health Insurance
HMO
Allowances
13th month pay
Requirement:
Can speak, read and rewrite Japanese language
JLPT N1-N2 Passer or level
With at least of 2 years experience in HR Operations and People Management.
Experience in contact centre is an advantage but not required
Open for graduate or undergraduate
Willing to work in Alabang.
Responsibilities:
Responsible for efficiently and effectively supporting (coaching, assisting, training & answering queries)
Analyses process- and system-errors and solves and/ or forwards those issues or any other query according to the activity split between HR Direct and 2nd support teams.
Acts as the first point of contact for the target community for designated HR services within the region.
Processes incoming queries (either via call or eMail) from Japan and clarifies open questions related to HR services.
Will b e working directly to HR Directors and Business Partners to ensure that Operational Processes are aligned with the needs of each region or Country.
You will be responsible for complaint processing and escalation if necessary.
Recruitment Process:
Initial Screening
Team Lead Interview
Final Interview
Berlitz Assessment
Job Offer
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