| Description: |
Client Profile: Over 25 years of experience in leading and providing excellent solutions in digital platform. Presenting AI powered product designed to attract and meet the needs of the businesses.
Position: Customer Service Representative (Non- Voice Account)
Industry: IT Company
Salary: Php22,000 – Php30,000
Location: Cebu IT Park, Cebu, City
Schedule: Monday – Friday (Nightshift)
Work Set up: Work on site/Hybrid
Benefits:
Government mandated Benefits
HMO
13th month pay
Vacation Leave Credits
Leave Credits
Incentives
Job Requirements:
Bachelor’s Degree Holder
Open for undergraduates
At least 3 years of working experience in customer service representative role
Experience working with same industry is advantage
Amenable to work as soon as possible
Job Responsibilities:
Handling inbound and outbound calls, messages and email
Develop and maintain high customer satisfaction.
Upselling and recommending products and services
Responsible for responding with issues and manage escalations by coordinating Team Leads
Collaborating with internal teams regarding with policies, products and services
Recruitment Process:
Initial interview - Online
2nd Interview- Face to Face
Final interview – Face to Face
JOB OFFER
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