| Description: |
COMPANY PROFILE: A global company leading in providing integrated platforms and smart technology. The company offers instant access to accurate digital tools and product support. They are known for providing AI products for pioneer and thriving businesses.
Position: Email and Chat Support Associate (Hybrid Set Up)
Company Industry: IT Company
Work Location: IT Park, Cebu City
Postal Code: 6000
Salary: Php22,000-Php28,000 + Incentives (Up to Php23,000)
Work Schedule: Monday-Friday (5:00 pm – 1:00pm)
Work Set Up: Hybrid Set Up after 6 months of work onsite
BENEFITS:
Government Mandated Benefits
HMO
Vacation Leave
Sick Leave
13th Month Pay
Incentives (Up to Php23,000)
JOB REQUIREMENTS:
Open to undergraduates and individuals with a high school diploma or equivalent education
At least 2–3 years of customer service experience in a BPO setting is an advantage
Willing to work fully onsite at IT Park, Cebu
Amenable to attend onsite interviews
Can start immediately
JOB RESPONSIBILITIES:
Handle inbound and outbound customer interactions via chat and email in a timely and professional manner.
Provide accurate, empathetic, and efficient responses to customer inquiries.
Identify customer needs and deliver effective solutions to ensure satisfaction.
Collaborate with internal teams to resolve issues and escalate complex cases as needed.
Support the onboarding, training, and mentoring of new team members.
Stay current with company products, services, policies, and procedures.
Proactively recommend and upsell relevant products or services to enhance the customer experience and contribute to business growth.
Perform other duties as assigned by the immediate supervisor.
RECRUITMENT PROCESS: (ONLINE/FACE TO FACE)
Initial Interview (Online)
Assessment (Face to Face)
Final Interview (Face to Face)
Job Offer
HOW TO APPLY:
Register now on our website to be updated with our Job Openings:
jknetwork-jobs.com/register
Send your resume to jobsjknetwork[at]gmail.com
For inquiries contact us:
Look for: Ms. Yanna
Telephone Number: (02) 82452829
Mobile Number/Viber Number: 09684322503
Skype ID: live:newhirephilippines
Facebook and Messenger Name: Yanna Llamoso
facebook.com/marispeteros/
Facebook Page Name: HR Job Philippines - Direct Hire
facebook.com/profile.php?id=100063705984725
Linkedin: Ms. Kendra
linkedin.com/in/ms-kendra-3037651a0/
Tiktok: filipinojobs
tiktok.com/[at]filipinojobs
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