| Description: |
JOB DETAILS:
COMPANY PROFILE: It is an American outsourcing company that provides Information management, customer service management to its clients. Information support is not limited to business support systems. The company also handles communications, technology, retail, financial services, government markets and healthcare.
Position: Portuguese Technical Support
Company Industry: BPO Company
Work Location: Eastwood
Salary: Php 85,000 gross
Work Schedule: Shifting Schedule
Work Set-up: Onsite Set-Up
BENEFITS:
Monthly incentives (based on your KPI and attendance)
13th month (annual)
Can get all Company promos and discounts
Leave credits
HMO
Annual Performance Rating
Programs and rewards recognition
Performance Bonus- Based on the Performance Bonus Policy
Program Incentives- Program Specific
Night Differential Pay
Overtime Pay
JOB REQUIREMENTS:
Open to Filipino candidates proficient in Portuguese and English.
Open to foreign nationals holding a 13A, permanent, or temporary resident visa.
With at least 1 year of experience in a customer service or call center role.
Willing to work onsite and on a rotational schedule.
JOB RESPONSIBILITIES:
Providing assistance to external users of the client's technical products or services with regards to their questions or concerns.
Provide Basic Troubleshooting for customers issues in hardware, software, networking or other designated products.
Follow appropriate escalation path to resolve technical issues; including making follow-up outbound calls to customers or other parties as needed.
Prepare a complete and accurate report on the issues received.
Perform other related tasks needed.
RECRUITMENT PROCESS (ONLINE PROCESS):
Recruitment Interview
Online Assessment
Hiring Managers Interview
Language Assessment
Job Offer
HOW TO APPLY:
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