| Description: |
Client Company: A well-established IT and Engineering firm with a 40-year history, delivering comprehensive end-to-end solutions across multiple sectors, including finance and healthcare.
Position: Quality Assurance Specialist
Industry: BPO
Location: Clark Pampanga
Postal: 2023
Salary Offer: Php35,000
Work Schedule: Shifting Schedule
Work Set Up: Work-Onsite
Benefits:
Government mandated benefits
13th Month Pay
HMO
Vacation Leave Credits
Sick Leave Credits
Job Responsibilities:
Monitor and evaluate customer interactions (calls, chats, or emails) to ensure adherence to quality standards and client requirements.
Conduct regular quality audits and document findings accurately.
Provide detailed feedback and coaching recommendations to agents and team leaders.
Prepare and analyze daily, weekly, and monthly quality reports to identify trends and areas for improvement.
Collaborate with Operations and Training teams to enhance agent performance and process efficiency.
Participate in calibration sessions to maintain scoring consistency and fairness.
Ensure compliance with organizational policies, client guidelines, and regulatory requirements.
Recommend process or policy changes to improve customer experience and operational quality.
Job Requirements:
Open for Undergraduates
With at least 1 year experience in Quality Assurance in a BPO company is an advantage
With experience in Fintech account is a plus
Amenable to work onsite
Can start as soon as possible
Recruitment process: Online and Face to face
Initial interview
Final interview
Job offer
Send your resume to jobsjknetwork[at]gmail.com
For inquiries contact us:
Look for: Ms. Yanna
Telephone Number: (02) 82452829
Facebook Page Name: HR Job Philippines - Direct Hire
facebook.com/profile.php?id=100063705984725
Linkedin: Ms. Ricah
linkedin.com/in/ms-ricah-b945b526b/
Tiktok: [at]filipinojobs
tiktok.com/tiktokstudio
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