| Description: |
Client Profile: A leading global business processing outsourcing that provides technology solutions and process management for over 39 years in services.
Position: BPO Quality Assurance Specialist
Industry: BPO
Location: Clark Pampanga
Salary: Php35,000
Schedule: Shifting schedule
Work Set up: Work on site
Benefits:
Government mandated Benefits
HMO
13th month pay
Sick Leave Credits
Vacation Leave Credits
Job Requirements:
Bachelor’s Degree Holder
Open for undergraduate
At least 1 year of work experience as Quality Analyst in a call center setting.
Experience working as Customer Service Representative in BPO industry
Willing to work fully on site
Amenable to work at shifting schedule
Job Responsibilities:
Handling inbound and outbound calls, messages and email
Assisting customers with product and service inquiries
Develop and maintain strong relationships with customers and clients
Managing and resolving escalations by coordinating with teams and implement quality control processes, perform quality assessments.
Developing and Maintaining high customer satisfactions
Recruitment Process: Online interview and Face to Face
Initial interview
2nd interview
Final interview
JOB OFFER
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