| Description: |
COMPANY PROFILE:
A Contact Center firm dedicated to providing intelligent, customer focused IT solutions that support companies' expansion and adaptation in a variety of sectors.
Position: Japanese Quality Analyst
Company Industry: BPO Company
Account: Social Media
Work Location: Taguig City
Salary: up to Php 90,000
Work Schedule: Rotational Schedule
Work Set-up: Onsite
BENEFITS:
• HMO
• Leave Credits (SL, VL)
• Mandated Government Benefits [SSS, Philhealth, Pag-Ibig]
JOB REQUIREMENTS:
• JLPT N2-N1 Passer ONLY
• Native Japanese with 13A or Ph recognition
• Open to undergraduates (must be at least a Senior High School graduate)
• Good to excellent English communication skills
• lived/stayed/worked in Japan for at least 3 years
• Has used the Japanese language for at least 2 years in a professional work setting
• Open to no QA experience as long as with strong BPO CSR experience
JOB RESPONSIBILITIES:
• Monitors all interactions (calls, emails, Salesforce logs, XL sheets) and ensures accuracy of the same with on-time/immediate feedback to the floor.
• Coordinates and facilitates call calibration/training sessions for call center staff.
• Publishes quality trends, feedback and improvement / enhancement reports to the Verisk team.
• Conduct quality monitoring and coaching
• Deal tactfully and courteously with clients
• Produce Quality reports and dashboards such as TNI, Pareto etc.
• Drive process improvement and ensure process compliance.
• Contribute to the development of the short and long term goals of the process.
• Ensure quality and CSAT targets are met at all times.
• Drive first call resolution and quality initiatives in the program.
RECRUITMENT PROCESS (ONLINE PROCESS):
• Resume Screening
• Initial Interview
• Language Interview
• Final Interview
• Job Offer
Apply now!
OUR SERVICE IS FOR FREE AND THIS IS FOR DIRECT HIRING!
Register now on our website to be updated with our Job Openings:
jknetwork-jobs.com/register
If interested, please send your resume to : japanesecs01[at]gmail.com
Please look for Ms. Chiya
Viber Number : 09176381854
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