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JOB DETAILS :
COMPANY PROFILE: Resources and connects customers harmoniously. For its years of proven history in the industry, they are well-known as the top outsourcing company.
Position: Spanish Customer Care Specialist
Company Industry: BPO Company
Work Location: Ortigas, Pasig City
Salary: Php 50,000 - Php 70,000
Work Schedule: 10:00 PM - 7:00 AM onwards (Graveyard shift), 2 days off
Work set-up: Work Onsite
BENEFITS :
HMO (Upon regularization)
Vacation Leave
Government-mandated benefits
Allowances (Upon regularization)
Sick Leave
Paid Language Premium
Other benefits will be discussed during the job offer
JOB REQUIREMENTS:
Proficient in Spanish language both verbal and written
Can Communicate in English (Conversational)
Previous experience in customer support, call center, or customer service roles.
Strong attention to detail and commitment to providing a positive customer experience.
Open for Undergrad and Bachelor’s Degree holder
Willing to work onsite in Pasig City
JOB RESPONSIBILITIES:
Provide customer support in Spanish and English via phone, email, live chat, or ticketing platforms.
Handle customer inquiries, complaints, and requests in a professional and empathetic manner.
Identify opportunities to improve the customer experience and suggest process enhancements.
Record all customer interactions in the CRM system and follow up on open cases.
Offer accurate information about products, services, billing, and company policies.
RECRUITMENT PROCESS (ONLINE PROCESS):
Resume Screening
Initial HR Interview
Language assessment
Operations/Final Interview
Job Offer
HOW TO APPLY:
Register now on our website to be updated with our Job Openings: jknetwork-jobs.com/register
Send your resume to: jkeuro.openings[at]gmail.com
Contact us for more inquiries:
Look for: Ms. Ella
Mobile: (+ 63) 917-638-1992 | (+63) 917-638-1962
Viber: (+63) 917-638-1962
Visit our Facebook Account for more job openings and updates!
Facebook and Messenger: Alena Ulpindo
facebook.com/profile.php?id=61554191583176
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