| Description: |
JOB DETAILS :
Company Profile: This is a multinational IT company and well-known in different countries. They focus on delivering quality service to their clients related to their digital transformation needs. They have different partners and have over 200,000 employees worldwide.
Position: Spanish IT Service Desk Specialist
Industry: IT/BPO Company
Location: Quezon City
Salary: Negotiable
Schedule: Graveyard
Work Set-up: Onsite
BENEFITS :
⌯⌲ Transportation allowance
⌯⌲ Sick Leave
⌯⌲ Vacation Leave
⌯⌲ Monthly Performance Bonus
⌯⌲ Miscellaneous Allowance
⌯⌲ Medical Allowance
⌯⌲ 13th month pay
⌯⌲ HMO
JOB REQUIREMENTS:
Filipino Fluent in Spanish (verbal and written)
Proficient in both Spanish and English
Open for Graduates and Undergraduates in College (At Least 2 yrs.)
Previous experience in technical support or IT help desk preferred
Strong problem-solving and communication skills
Basic understanding of computer systems, networks, and software applications
JOB RESPONSIBILITIES:
♦️ Provide technical support to customers in Spanish and English via phone, email, or chat
♦️ Troubleshoot hardware, software, and network issues
♦️ Escalate complex technical problems to higher-level support or engineering teams
♦️ Document all customer interactions in the ticketing system
♦️ Provide guidance on product usage, installation, and configuration
♦️ Maintain a positive and professional attitude in all interactions
♦️ Contribute to internal knowledge base articles for common technical issues
RECRUITMENT PROCESS (Virtual Process):
️ Resume Screening
️ Initial Interview
️ Final Interview
️ Language assessment
️ Job Offer
HOW TO APPLY:
Register now on our website to be updated with our Bilingual Job Openings: jknetwork-jobs.com/register
Send your resume to: jkeuro.openings[at]gmail.com
Contact us for more inquiries: Look for: Ms. Ella
Mobile: (+ 63) 917-638-1992 | (+63) 917-638-1962
Sun/Smart: (+63) 969-321-0130
Facebook and Messenger: Alena Ulpindo
facebook.com/profile.php?id=61554191583176
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