| Description: |
Position: Mandarin Telemarketing Lead
Industry: Financial Technology Firm
Location: Ortigas, Pasig City
Schedule: Dayshift Schedule | Monday to Friday (9am-6pm or 10am-7pm)
Salary: Negotiable
Set-up: Work Onsite
BENEFITS:
13th Month Pay
Government Mandated Benefits
Sick leave and Vacation leave
HMO
Other allowances
Other benefits will be discussed during the interview.
REQUIREMENTS OF THE JOB:
Open to Filipino and Filipino-Chinese applicants who are proficient in Mandarin and English.
Open for Undergraduates; a Bachelor’s Degree is an advantage.
At least 1 year of relevant experience in a similar role.
With experience in handling or leading a team.
RESPONSIBILITIES OF THE JOB:
Provide leadership, motivation, and direction to a team of telemarketing agents to achieve defined sales or collections goals and KPIs, ensuring adherence to company policies and superior service quality.
Maintain clear, accurate, and culturally aware communication with Mandarin clients.
Provide ongoing feedback, coaching, and training to help team members improve their sales techniques, product knowledge, customer engagement, and objection-handling skills.
Handle Non-Payment Reason Reporting, ensuring all issues are clearly understood and promptly escalated to the Collections Manager.
Oversee the daily, weekly, and monthly assignment of accounts to agents, as well as the preparation of daily collection reports and shift schedules.
Manage account allocation, collection reports, and shift scheduling.
RECRUITMENT PROCESS: (ONLINE)
Paper Screening
Initial Interview with HR Manager
HRBP China Interview
Final Interview
Job Offer
HOW TO APPLY:
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Send your resume to: jkopeningsph[at]gmail.com
Contact us for more inquiries:
Look for: MS. ZENNY
Mobile Number/Viber Number: +639176381869
WeChat ID: jknetworkofficial | JKMandarinjobsPH
WhatsApp: +639176381869 | +639178139678
Skype ID:
Telephone Number:(08) 245 2829
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