| Description: |
COMPANY PROFILE: This is a globally recognized company that provides information and analytics to help professionals make better decisions. The company supports their global operations with tasks like content management, customer support, and technology.
Position: French IT Support Specialist
Industry: Shared Services
Location: Quezon City
Salary: Highly Negotiable
Schedule: Mid Shift | Shifting Schedule
Work Set-up: Hybrid Set-Up (2 days work onsite and 3 days work from home arrangement)
BENEFITS :
︎ Sick Leave
︎ Vacation Leave
︎ 13th Month Pay
︎ Government Mandated Benefits
︎ HMO
︎ Life Insurance (upon hire)
︎ Retirement Plan (upon regularization)
︎ Other will be discussed by the client
JOB REQUIREMENTS:
︎ Proficient in French and English language both verbal and written
︎ Bachelor's Degree holder is preferred but not required
︎ With at least 2-3 years of experiences as a Technical Support
︎ Must have experience in Microsoft Office, Active Directory, and Service Now
︎ Familiarity with supporting iOS devices, Mac OS
︎ Understanding of network protocols for a LAN and WAN including remote connectivity
︎ Must be willing to work on Shifting schedule and can start ASAP
JOB RESPONSIBILITIES:
︎ Diagnose and solve issues with single and multi-user systems using maintenance tools and problem solving skills.
︎ Establish and adhere to service level response and resolution times for all systems.
︎ Coordinate between employees and 2nd/3rd level IT Support for issues not under the 1st Level scope of the Service Desk Team.
︎ Effectively communicate to management, team members, and various customer groups.
︎ Performs Active Directory and MS Exchange administration which include: user account resets and modifications, add accounts to appropriate security groups, modify quotas on Windows servers, create and modify distribution list, create and modify shared mailboxes, and modify SMTP addresses.
︎ Capable of performing individual contributor roles and where needed work in a team environment.
︎ All other duties as assigned
Recruitment Process:
︎ Resume Screening
︎ HR Interview
︎ Technical Exam
︎ Local Ops Interview
︎ Language Interview
︎ Job Offer
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