| Description: |
Job Title: Customer Agent (Hybrid)
Industry: Business Process Outsourcing (BPO)
Work Location: Eastwood, Quezon City
Work Schedule: Rotating / Shifting Schedule
Compensation: Php 30,000 – Php 40,000 (Negotiable based on experience)
Work Arrangement: Training Period: Onsite
Post-Training: Hybrid
Benefits
Comprehensive HMO coverage (with up to 2 dependents)
Retirement savings plan
Medical reimbursement program
Life and health insurance coverage
Leave credits (Vacation & Sick Leave)
Qualifications
Open to candidates without a bachelor’s degree
At least 2–3 years of BPO / call center experience
Willing to work on a rotational or shifting schedule
Open to face-to-face interviews when required
Willing to complete onsite training
Key Responsibilities
Deliver high-quality customer support by providing accurate and personalized solutions to commercial banking clients
Ensure compliance with banking policies, procedures, and regulatory standards
Act as the primary phone-based point of contact for client inquiries related to banking products and services
Collaborate with internal teams to efficiently resolve customer concerns and issues
Perform other operational and administrative tasks as assigned by management
Hiring Process
Onsite Assessment
HR Phone Interview
Operations Interview (Onsite)
Reference Validation
Job Offer
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