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Company Description: A leading contact center and BPO that offers excellent support and service through many channels to a select group of Fortune 1000 companies and their customers.
Position: Mandarin Customer Service Trainer
Company Industry: BPO Company
Work Location: Cebu
Work Schedule: Shifting Schedule | Monday - Friday
Salary: Php 100, 000
Work Set-Up: Work on-site
BENEFITS:
13th Month Pay
Leave Credits
Government-Mandated Benefits
Meal & Transportation ALLOWANCE
FREE PHONE and postpaid plan*
HMO COVERAGE (includes your partner, dependents, and parents up to 75 years old)
Free Accommodation
Other benefits to be discussed by the company
REQUIREMENTS OF THE JOB:
Open to Filipinos and Filipino-Chinese who can speak, read, and write/type in Mandarin and English.
Open to Undergraduates and Bachelor’s degree.
Open to foreign nationals with a permanent visa.
1 year of experience in a coaching or training capacity
Strong problem-solving and analytical skills, able to identify process pain points and provide effective guidance and improvement recommendations.
Can start as soon as possible.
RESPONSIBILITIES OF THE JOB APPLICATION:
Manage and develop a team of agents/trainees, ensuring operations run efficiently and handling escalated calls.
Provide feedback and floor support to maximize agent performance in real time.
Conduct coaching sessions (individual, bi-weekly, and real-time for red-flag behaviors) and complete performance development planning.
Monitor attendance, schedule adherence, and coordinate with analysts/team leads on performance feedback.
Facilitate team meetings when necessary.
RECRUITMENT PROCESS
Paper Screening
Initial Interview (English)
Final Interview (English)
Mandarin Interview
Job Offer
HOW TO APPLY:
Register now on our website to be updated with our Job Openings:
jknetwork-jobs.com/register
Send your resume to: jkopeningsph[at]gmail.com
Contact us for more inquiries:
Look for: MS. ZENNY
Mobile Number/Viber Number: +639176381869
WeChat ID: jknetworkofficial | JKMandarinjobsPH
WhatsApp: +639176381869 | +639178139678
Skype ID:
Telephone Number:(08) 245 2829
Visit our Facebook Account for more job openings and updates!
🩵Facebook and Messenger Name: RANA DIAZ (facebook.com/JKMandarinCantoneseOpenings/)
🩵Facebook Page Name: Mandarin, Fukien, and Cantonese Job Openings PH
🩵Facebook Group: Mandarin, Fukien, and Cantonese Job Openings PH
💚Linkedin: J-K Mandarin Openings | Rain J-K Network Mandarin IT Job Openings
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