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Nair Systems is currently looking for Service Design Lead for our UAE operations with the following Skill set and terms & conditions.
TECHNICAL SKILLS & KNOWLEDGE
Proven experience in service design, journey mapping, service blueprinting, and experience strategy.
Skilled in facilitation, co-creation, and stakeholder engagement.
Expertise in Figma, Miro, Adobe Creative Suite, and prototyping tools.
Strong understanding of service design systems and frameworks.
Familiarity with Agile and cross-functional service development.
Experience conducting user research, service prototyping, and usability testing.
PREVIOUS EXPERIENCE
48 years of experience in service design or related fields.
Experience leading complex, cross-channel service projects from discovery to delivery.
Bachelors degree in Design, Service Design, HCI, or a related field (Masters preferred).
Prior experience working in multinational and dynamic organizations.
Strong portfolio showcasing service design outcomes and impact.
Key Accountabilities
Lead the design and orchestration of end-to-end service experiences, connecting digital, physical, and human touchpoints to deliver cohesive customer journeys.
Conduct core service design activities such as journey mapping, ecosystem mapping, service blueprinting, and opportunity identification.
Facilitate workshops with stakeholders, customers, and frontline staff to uncover needs, validate concepts, and align on service priorities.
Partner closely with Product Managers, Developers, Operations, and Business Leads to ensure service designs meet both user and business objectives.
Establish and contribute to service design systems, standards, and reusable frameworks that ensure consistency and scalability across services.
Translate customer research, operational data, and business insights into actionable improvements for services, processes, and experiences.
Mentor and guide junior designers and service design practitioners, promoting a culture of service excellence and innovation.
Joining time frame: 2 weeks (maximum 1 month)
Should you be interested in this opportunity, please send your latest resume at nishanthini.suda[at]nairsystems.com
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