| Description: |
A well-established organization with over three decades of presence in the Philippines, providing professional services to business and institutional clients across nearly 30 international markets.
Job Title: Customer Service Representative (Hybrid Set Up + QC)
Industry: Business Process Outsourcing (BPO)
Work Location: Eastwood, Quezon City
Work Schedule: Rotating / Shifting Schedule
Compensation: Php 30,000 – Php 40,000 (Negotiable based on experience)
Work Arrangement:
Training Period: Onsite
Post-Training: Hybrid
Call center headset
Benefits:
Comprehensive HMO coverage with up to 2 dependents
Retirement savings plan
Medical reimbursement program
Life and health insurance coverage
Leave Credits
Qualifications:
Open to candidates without a bachelor’s degree
Minimum of 2–3 years BPO / call center experience
Willing to work on a rotational schedule
Open to face-to-face interviews when required
Willing to complete onsite training
Key Responsibilities:
Provide high-quality customer support by delivering personalized solutions to commercial banking clients
Ensure strict adherence to banking policies and regulatory standards
Serve as the main phone-based contact for client concerns related to banking products and services
Work closely with internal teams to address and resolve customer issues efficiently
Carry out other operational tasks as assigned by management
Hiring Process:
Onsite Assessment
Phone Interview (HR)
Operations Interview (Onsite)
Reference Validation
Offer Stage
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