| Description: |
Company Profile: A global outsourcing provider offering scalable offshore and nearshore staffing solutions, with expertise in customer support and back-office operations that enable businesses to improve efficiency and reduce costs.
Position: Client Support Specialist
Industry: BPO Company
Salary: Php 42,000 - Php 46,000
Location: Clark, Pampanga site or Ayala Avenue, Makati site.
Work Setup: WFH on Day1
Schedule: Night Shift
Benefits:
Government Mandated Benefits
HMO with 1 free dependent
Life Insurance
leave credits
Night Differential pay
Job Requirements
Bachelors Degree in any related field.
With at least 3-5 years of experience in administrative, QA calls and invoice processing.
Experience using office software applications (e.g., MS Office Suite, spreadsheets, databases) is an advantage.
Amendable to work either Clark, Pampanga site or Ayala Avenue, Makati site.
Amendable to work in night shift.
Job Requirements
Conduct quality assurance calls and email follow-ups with clients to confirm service completion, assess customer satisfaction, and identify opportunities for improvement; document feedback and escalate issues as needed.
Communicate with clients to obtain required work order details and coordinate service scheduling.
Source, vet, and onboard vendors in accordance with client requirements; complete, upload, and maintain all documentation in SharePoint.
Coordinate with vendors to schedule services, monitor job progress, and ensure timely and accurate completion.
Request, review, and verify vendor invoices for completed services.
Confirm service completion with vendors and escalate service or performance issues to account management.
Recruitment Process:
Initial screening and Assessment
Onsite Operations Interview
Final Interview
Job Offer
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