| Description: |
Company Profile: A leading professional services organization with more than 30 years of operations in the Philippines, serving business and institutional clients across close to 30 global markets.
Position: Customer Service Associate (Hybrid)
Industry: BPO
Work Location: Eastwood, Quezon City
Work Schedule: Shifting Schedule
Salary: Php 30,000 – Php 40,000 (Negotiable based on experience)
Work Set Up: Hybrid
Training Period: Onsite
Benefits:
Comprehensive HMO coverage with up to 2 dependents
Retirement savings plan
Medical reimbursement program
Life and health insurance coverage
Leave Credits
Benefits:
Open to candidates without a bachelor’s degree
Minimum of 2–3 years BPO / call center experience
Willing to work on a rotational schedule
Open to face-to-face interviews when required
Willing to complete onsite training
Job Responsibility:
Handle inbound and outbound customer inquiries via phone, email, chat, or ticketing systems.
Provide accurate information regarding products, services, policies, and procedures.
Resolve customer issues, complaints, and requests in a timely and professional manner
Follow up with customers to ensure issue resolution and customer satisfaction.
Process refunds, returns, cancellations, and adjustments according to company policies.
Recruitment Process
Onsite Assessment
Phone Interview (HR)
Operations Interview (Onsite)
Reference Validation
Offer Stage
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