| Description: |
JOB DETAILS :
COMPANY PROFILE: An American outsourcing company providing information management and customer service solutions to clients across multiple industries, including communications, technology, retail, financial services, government, and healthcare. Their information support services go beyond standard business systems.
Position: Portuguese Technical Support Representative
Industry: BPO Company
Location: Quezon City
Salary: Php 85,000 gross
Schedule: Shifting / Rotational
Work Setup: Onsite
JOB REQUIREMENTS:
️ Filipino candidates fluent in Portuguese and English
️ Open to foreign nationals with 13A, permanent, or temporary resident visa
️ At least 1 year experience in customer service or call center roles
️ Willing to work onsite on a rotational schedule
️ Basic technical knowledge is an advantag
JOB RESPONSIBILITIES:
Provide technical assistance to external users for client products and services
Perform basic troubleshooting (hardware, software, networking, etc.)
Escalate unresolved issues and conduct outbound follow-ups when needed
Accurately document cases, issues, and resolutions
Ensure timely and professional customer support
Perform other related tasks as assigned
RECRUITMENT PROCESS (ONLINE):
️ Recruitment Interview
️ Online Assessment
️ Hiring Manager Interview
️ Language Assessment
️ Job Offer
HOW TO APPLY:
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Contact us for more inquiries:
Look for: Ms. Karrah
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Skype: jkrecruit
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