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JOB DETAILS :
COMPANY PROFILE: The company is a global provider of technology services and digital solutions, supporting clients across various industries such as IT, finance, manufacturing, and healthcare. It offers end-to-end services including IT support, consulting, software development, and digital transformation. With offices in multiple countries and a strong focus on innovation, the company is committed to helping businesses improve efficiency and enhance customer experience through technology.
Position: Portuguese Service Desk Analyst
Company Industry: IT Company
Work Location: Pasay City, Philippines
Salary: Php 80,000
Work Schedule: Shifting schedule
Work Set-up: Temporary WFH, 1–2 Months Onsite training (Subject to future full onsite requirement)
JOB REQUIREMENTS:
️ Brazilian National who are currently residing in the Philippines
️ Good communication skills in English and Portuguese (both written and spoken).
️ Bachelor’s degree or vocational in IT-related courses is a plus
️ With background in IT or technical support is a plus.
️ Basic knowledge of hardware, software, and networking
️ Familiarity with PC troubleshooting and applications like Outlook is an advantage
️ Willingness to handle multiple calls daily
️ Previous BPO technical support experience required
JOB RESPONSIBILITIES:
Provide customer and technical support to end-users in English and Portuguese.
Troubleshoot and fix software, hardware, and account-related issues.
Follow standard support procedures when responding to user concerns.
Record and update all incidents accurately in the tracking system.
Handle multiple calls or tickets as needed.
RECRUITMENT PROCESS (ONLINE PROCESS):
️ Vendor submits resumes
️ CV review
️Initial interview
️Language assessment
️ Final interview
HOW TO APPLY?:
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