| Description: |
OB DETAILS :
COMPANY PROFILE: This company is Pharmaceutical Manufacturers that develops and sells healthcare products and diagnostic system tests. They have more than hundred thousand plus employees to serve worldwide to give lasting impact on health.
Position: French Technical Assistance Representative
Industry: Pharmaceutical
Location: BGC, Taguig City
Salary: Php 120,000 Max
Schedule: Midshift
Work Setup: Max of 1 day of WFH per week upon regularization; full onsite during 1st 6 months
JOB REQUIREMENTS:
︎ Bachelor’s Degree Holder in Biomedical, Medical Transcription, Healthcare Services, Nursing, Engineering.
︎ French Nationals with or without permanent residence permit in the Philippines.
︎ Experience working in a medical/clinical environment or in customer facing support roles in an associated industry and being capable of providing excellent customer experience with challenging technical complaints.
︎ Demonstrates an advanced understanding of the principles of good Technical writing.
︎ Demonstrates the application of advanced problem-solving methodologies, is detail-oriented, a critical-thinker, and experienced at investigating and resolving complex issues
︎ Computer Literate; proficient in MS Word, PowerPoint, Excel and Outlook
︎ Willing to work in Taguig City
JOB RESPONSIBILITIES:
︎ Receive inbound Customer calls and email communications and address in a professional and friendly manner.
︎ Provide first level support in troubleshooting customer complaints across the designated product range by analyzing customer problems and asking the appropriate questions to resolve.
︎ Documenting complaints and inquiries using the appropriate guidelines and procedures to ensure accuracy of the records.
︎ Support customers in different market time zones as required for the position.
︎ Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.
︎ Other duties as assigned
Recruitment Process:
︎ Resume Screening
︎ Initial Interview
︎ Language Assessment
︎ Onsite Exam
︎ Hiring Manager ( Face to face Interview with the team)
︎ Job Offer
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