| Description: |
JOB DETAILS :
Company Details: This is a major global corporation ranks among the top players in IT, BPO services, and business consulting worldwide. The firm achieves ongoing profitable expansion through delivering broad advantages to businesses, their customers, and its professional team.
Position: German Helpdesk Support Specialist
Industry: IT Company
Location: McKinley, Taguig City
Salary: PHP 90,000 - PHP 100,000 gross
Schedule: Shifting
Setup: Onsite
Job Requirements
Filipino national who can speak, read, and write in German Language
Minimum qualification: Vocational Diploma, Short Course Certificate, Undergraduate studies, or Bachelor's/College Degree in any field
Familiarity with computer applications
Proficient in computers and internet—able to navigate Windows and the web effortlessly
Prior IT or technical support experience is a plus (but not requried)
BPO background is advantageous
JOB RESPONSIBILITIES:
Handle customer inquiries about computer hardware or software issues
Install and maintain computer systems and network applications
Address client concerns through phone or email
Resolve technical problems swiftly and effectively
Manage, prioritize, and document incoming queries and IT support desk tickets
Prioritize IT issues, resolve them, and escalate critical ones to the appropriate department
RECRUITMENT PROCESS (Fully Online):
Resume Screening
Initial Interview
Language Interview
Technical Interview
Hiring Manager’s Interview
Job Offer
HOW TO APPLY:
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Contact us for more inquiries:
Look for: Ms. Karrah
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